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Unstable IT operations introduce business continuity, cyber and compliance risk. Thebes MSP delivers structured, predictable and resilient IT operations with measurable reliability.
Challenge: 300+ mission-critical systems with frequent incidents and fragmented support.
Solution: Thebes implemented a 24×7 NOC and service desk with clear runbooks, escalation paths and reporting.
Outcome: 99.98% uptime, 40% faster incident resolution, reduction in major incidents and lower cost-to-serve through fewer escalations and unplanned work.
24×7 Service Desk
reduces downtime, user impact and incident handling cost.
Network Operations Centre (NOC)
reduces incident and outage risk
Incident, Problem & Change Management
Reduces operational and governance risk
Microsoft & Infrastructure Operations
Reduces configuration and stability risk
End‑User Support
Reduces user experience and productivity risk
Managed Projects and Resource Augmentation
Reduces delivery and capacity risk
