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Manual processes introduce human‑error, compliance and workflow risk. The IBM watsonx Orchestrate Suite automates IT operations, business workflows and engineering tasks with governed, audited and repeatable AI‑driven execution.
Challenge: A technology team manually triaging and routing a high volume of tickets, causing delays and inconsistent handling.
Solution: watsonx Orchestrate used to automate triage, routing and notifications, with clear rules and oversight.
Outcome: Faster response times, fewer errors, improved consistency and lower operational effort per ticket.
