Background
Thebes was the original supplier for ABM Amro & HP providing market data engineering, application and support services. After a successful relationship, they introduced the client based on Aviva’s requirements which required specialist capabilities in middleware & change management.
With in-house capabilities using IBM WebSphere, project & change management, Thebes secured the contract to transform Aviva’s eBusiness delivery model to one that was cost effective, flexible and scalable. By providing a strategic mix of in-house, best shore and Thebes’ own resources, the client’s expectations were surpassed.
Client:
Insurance Company
Sector:
Financial Services
Size:
31 million customers
Uks largest insurance company
Challenges
Due to multiple internal layers, Thebes undertook significant risk in running the project. Discover, statement of work, PO, and change, were all delayed at many stages, and change control was difficult.
Thebes worked at risk to deliver the project on time.
Quick Wins
- Improved diagnosis and resolution of persistent problem areas
- Automation of data capture
- Introduced deeper dive capability
- Implemented Thebes automated deployment software suite
- Clearly defined technology alerting and expert advice
- Introduced standard, repeatable processes
- Monthly maintenance of the security infrastructure
- Proactively monitored core environmental issues
- Activated an ‘Eye on glass’ monitoring service
Key Results
£1.5M in operation savings delivered in the first 6 months
Reduce resourcing by near shoring from far shoring as a solution – 52 pax, reduced to 24 through onsite and offsite and near-shoring
Outcome
- Turned a failing service into a success from the customer’s perspective
- Created a deployment tool to reduce cost
- Reduced service outages by 75% - implementing automation of ‘best practice’ health checks
- Deployed 400 business changes per month
- Reduced application deployment failures by 30%
- Reduced deployment time by 40%
- Removal of 70 redundant application module to release
