Background
Thebes Group was engaged by a Global Payment Company in to recover the highly prolific NAP (New Acquiring Platform) project which had fallen considerably behind in delivery. On completion of this, the company will be an entirely separate business from the parent bank and will have rebuilt the entire collection of systems and processes which they use to process payments for customers.
The project is vast, with many different aspects involving teams across the globe. Thebes Group were initially asked to deploy a Programme Management and Middleware Team to build the base infrastructure and to steer the project in the right direction. This is a significant part of the project, without which, nothing else could be deployed or implemented.
Client:
Global Investment Bank
Sector:
Financial Services
Challenges
Project recovery and delivery
- Completion to final agreed schedule
- Ability to rapidly adapt to changing internal customer requirements and timelines
- Imbed and integrate a brand-new team to existing team
Quick Wins
- Our initial engagement with the company included the delivery of Middleware elements into the test and dev environments of the platform. Thebes Group is now responsible for the entire Infrastructure and Operations NAP programme of work, which includes building the pre-production and production environments. Upon completion, Thebes Group will have created the entire NAP infrastructure from start to finish.
- Within four weeks, a new plan was in place which had sign off from senior leaders; we deployed the new team and began to deliver against the new plan.
- Provided a fixed term 'surge' team who, within two weeks of being asked, carried out knowledge transfer between the project and BAU teams.
- Frequently praised by the company’s senior management for the professionalism of our team and quality of our work
Key Results
100% Project Delivery
Rapid Deployment &
Project Turnaround
Seamless Knowledge
transfer to clients BAU
Global Impact
Outcome
Initial impact analysis showed a 90-day delay in delivery due to getting a brand-new team up to speed. The actual impact was less than 60 days.
Thebes created a new automated workflow management system with an evolved team calendar and dashboards to allow a more efficient working structure.
Delivered environments to meet internal customer requirements and timelines
